Care Coordination

Care Management

Ongoing care coordination is provided by experienced oncology clinicians and support staff who are available to assist you throughout your treatment with symptom management and nutrition needs.

The goal of care coordination is to help you manage your physical, psychosocial and emotional needs as well as act as your primary contact. The care coordination team performs many functions including providing medication and diagnoses education, symptom monitoring, as well as addressing barriers to care, including financial and transportation assistance. Your care coordinator will assist you with creating and understanding your personalized plan of care and help facilitate communication between your oncologist and other providers.

Patients enrolled in programs such as Principal Care Management (PCM) or Enhancing Oncology Model (EOM) program will be assigned a care coordinator. The PCM program is available to Medicare and most Medicare Advantage patients who have one serious, complex chronic condition. EOM is specifically designed for Medicare Fee-For-Service beneficiaries with seven specific types of cancers: breast cancer, chronic leukemia, small intestine/colorectal cancer, lung cancer, lymphoma, multiple myeloma, and prostate cancer.

Patients also have access to a wide range of services and resources that help improve their overall health and well-being including support from dietitians to minimize the impact of cancer on daily life.

Meet Your Oncology Dietitians

Nicole Franklin, MS, RDN, CSO, LDN

Nicole is a Board-certified specialist in oncology nutrition (CSO) and an active member of the Academy of Nutrition & Dietetics. Born and raised in Western North Carolina, she received her undergraduate degree in agricultural business management with a concentration in biology from NC State and later earned her master’s degree in human nutrition from Winthrop University.

Nicole began her career in the hospital setting in 2014 and transitioned to outpatient oncology in 2017. She desires to embrace the WNC community, inspiring patients to use food to manage symptoms and promote a lifestyle of wellness.

Hillary Buch, MS, RD, CSO, LDN

Hillary is a registered dietitian experienced in oncology nutrition. After receiving a bachelor’s degree in clinical nutrition from the University of California Davis, Hillary earned a master’s degree in nutrition and dietetics from Saint Louis University. She worked closely with lung and esophageal cancer patients at Barnes-Jewish Hospital in St. Louis, Mo. and worked with a variety of cancer types at Moffitt Cancer Center in Tampa, Fla.

Hillary provides personalized nutrition plans for each patient, helping to find the right foods during treatment to lessen the side effects and improve recovery. She also specializes in treating and preventing malnutrition. Hillary enjoys helping each patient to feel their best and meet their nutrition-related goals.